Salesforce gave you the infrastructure.

Covalent gives you the execution.

You’ve got platforms that surface insights.

You’ve got processes mapped out.

You know where the opportunities are.

But nothing moves as fast as it should...

Covalent closes the gap.

We deliver real-time action, sector-trained AI, and outcomes you can measure — fast.

Enterprise-ready

Modular, secure, API-first, and fast to deploy. Covalent integrates with your existing stack and gets results in weeks, not quarters.

What makes Covalent different

Built for real-world complexity. Designed for complexity. Proven at scale. 

Built by CX leaders

We’ve run customer teams. We’ve owned the P&L. We know what it takes to get initiatives live — inside large, regulated organisations. 

We’ve sat in your seat — leading customer teams, managing P&Ls, managing Product teams and technology functions, and getting things live inside complex, regulated enterprises.

Outcomes Over Overheads

We don’t hand you back the problem. We deliver impact — lower churn, higher LTV, better CX — with clear attribution for every action.

 Where Covalent Fits

You’ve invested in Salesforce. It’s the infrastructure layer. Covalent sits on top of Service Cloud and makes it actually work for customer leaders.

Where Service Cloud Ends

Where Covalent Begins

Exposes issues, but rarely resolves them
Handles basic flows, escalates the rest
Assumes clean, structured data
Built for CRM admins
Needs internal resources + consultants
Delivers real interventions — automatically
Resolves complex queries using AI
Thrives in messy, fragmented environments
Built for customer leaders
Ships fast with prebuilt playbooks and automation
Exposes issues, but rarely resolves them
Handles basic flows, escalates the rest
Assumes clean, structured data
Built for CRM admins
Needs internal resources + consultants
Delivers real interventions — automatically
Resolves complex queries using AI
Thrives in messy, fragmented environments
Built for customer leaders
Ships fast with prebuilt playbooks and automation

How We Deliver

We’re not just software. We’re the team that gets it over the line.

We go into the pain

Legacy systems. Fragmented data. Operational silos. We take on the edge cases most vendors avoid — because that’s where the real impact is.

We ship with discipline

Speed matters. So does trust. We ship with the precision that enterprise demands.

We measure what matters

Every intervention is tied to a real commercial outcome.

Built by People Who’ve Been There

We’ve delivered in the environments you’re in — large teams, regulated industries, enterprise constraints.

We’ve led digital, data, and product teams. We’ve driven transformation and automation in 5,000 person operations teams and $300m P&Ls. We’ve led 600 person teams.

We know how to turn plans into outcomes — even when the data is messy, the systems don’t talk, and complex stakeholder management is table stakes. We know what it takes to deliver.

We know what it takes to deliver.

25%
Increase in revenue per customer

Trusted in Complex Environments

Live in healthcare, banking, wealth management, insurance, and travel — delivering results across millions of customers.

What we’ve delivered...

30%
Reduction in churn
10x
Boost in customer engagement

Covalent gives customer leaders the power to act — now.

If you’re accountable for outcomes — Covalent gives you the power to move.
Live in weeks. Measurable from day one. Built to work with what you have.

Our team

Led by...

Dan
ex-strategy director and product lead
Kuber
ex-GM engineering at a major consumer platform

We’re a cross-functional team of technologists, data scientists, and product owners based in Austin and Sydney.

We’re backed by venture capital and advised by Group Executives from Stripe, along with former CEOs across financial services & healthcare.

Book a walkthrough

AI-powered service orchestration that connects directly to your systems of record.

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