Our Privacy Policy

1. Introduction

This Privacy Policy describes the personal information that may be collected by Covalent Pty Ltd ABN 65 652 751 598 (‘Covalent, ‘we’ or ‘us’), the choices you can make about your personal information and how we protect your information.

In this Privacy Policy, personal information is any information that could be used to identify you or be used to establish your identity. To meet your expectations about privacy and confidentiality Covalent has operational processes and procedures to comply with the Australian Privacy Principles(APPs) contained in the Privacy Act 1988 (Cth).

By visiting our website, you are accepting the practices described in this Privacy Policy. Please note that this policy does not extend your rights or Covalent’s obligations beyond those defined in the legislation listed above. Should there be any inconsistency between this policy, and the APPs, this policy shall be interpreted to give effect to and comply with the legislation.

If you have any questions not addressed in this policy, please contact us using the methods specified at the end of this policy.

2. What personal information do we collect?

Covalent collects personal information that you provide directly to Covalent as well as information from publicly available sources and third parties. We may ask for arrange of personal information to assist us in providing the relevant services. The information we may request includes (but is not limited to) name, address, contact details, professional association membership details, or any other personal information you provide us which is relevant to your query. If you are a member of a rewards program operated by us, please consult the Privacy Policy and Terms & Conditions of that particular product.

If at any time you provide us with the personal details of someone else, you must ensure that the person has read and understood this privacy policy and separately consented to his or her personal information being used and disclosed to us by you for the purposes detailed in this policy.

3.Sensitive Information

We do not generally collect sensitive information about you unless required by applicable laws or rules. The Australian Privacy Principles set out restrictions about the way sensitive information can be used. Unless you give us your consent, or if we are required or permitted by law, we will only use or disclose sensitive information for the purposes for which it was provided.

4. Why do we collect personal information?

Covalent only collects personal information that is necessary to carry out our primary business activities, including providing you with information and general marketing activity about our products and services.

5. How do we collect your personal information?

We may collect personal information from you when you use our services, visit our website, or otherwise interact with us.

We will endeavour to only collect your personal information directly from you. However, there are circumstances where we will be required to collect your information from third parties. We may collect personal information about you from other parties including third parties.


6. How do we use your personal information?

Covalent may collect, use and disclose your personal information to: provide you with information about other products and/or services that may be of benefit to you, respond to your queries and to operate our business.

7. Who do we disclose personal information to?

The types of organisations we may disclose your information to are:

·   Our agents, contractors or third-party service providers in connection with the provision of our primary business activities;

·   Our agents, contractors or third-party service providers that provide financial, legal or other services in connection with the operation of our business.

8. Is Covalent likely to disclose personal information to overseas recipients?


9. Securing Your Data

We take reasonable steps to protect all information that we hold (including your personal information) from misuse, loss, unauthorised access modification or disclosure. However, Covalent cannot provide absolute assurance that information will be secure at all times.

Covalent has implemented security measures to protect the personal information we hold from unauthorised access.

10. Website Information Collection & Usage Practices

You can access our home page and browse our website without disclosing your personal information. When you access the site or services, we may collect the following information:

·   Personal Information – We collect Personal Information when you knowingly provide it, including when you provide feedback or request information.

·   Non-Personally Identifiable Information – Covalent automatically receives and records certain “traffic data” on its server logs including your IP address, browser type, browser language, the page you requested, the date and time of this request, and the page you visited immediately prior to visiting this site. You understand that Covalent uses this data to help diagnose problems, analyse trends and develop marketing communications.

11. Marketing Communication

From time to time, we may use the personal information we collect from you to identify particular Covalent products and services which we believe may be of interest to you. Our communication to you may be sent in various forms such as mail, SMS, and email. You consent to us sending you marketing communications. If you indicate a preference for a method of communication, we will endeavour to use that method wherever practical to do so. If you do not wish to receive information about our products and services, you may notify us using the contact details provided below or by using any opt-out facilities provided in the marketing communications.

12. Requests for Access

If we collect your personal information, you have the right to request access to your personal information. If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request an amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it and provide upon request, Covalent’s reasons for denial of access or a refusal to correct personal information.

If you have any questions in relation to our information handling procedures, or you wish to lodge a request for access or amendment to the personal information we hold, or you wish to opt-out of receiving direct marketing material, please contact the Privacy Officer per the details below.

13. How can I contact Covalent?

Please contact us via the “Contact Us’ webform on this website.


14. Privacy Complaint Form

If you believe we have not complied with our obligations concerning your personal information we invite you to contact us and lodge a complaint. Complaints can be lodged via “Contact Us’ webform on this website. If your complaint is not resolved to your satisfaction, you can contact the Office of the Privacy Commissioner.


15. External Links

Our websites contains links to third party websites. We are not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.


16. Miscellaneous

This policy represents our policy at August 2023. We may change this privacy policy from time to time. Although we intend to observe this privacy policy at all times, it is not legally binding on Covalent in any way. From time to time, we may regard it as necessary or desirable to act outside the policy. Covalent may do so, subject only to any statutory rights you may have under the Privacy Act 1988 or other applicable legislation.